We're happy to report that service has been fully restored following a brief interruption due to an unexpected database issue. While we've successfully recovered the majority of our data to its state as of the end of day Saturday, please be aware that some data from Sunday may not be recoverable. Given the minimal user activity on Sundays, we anticipate the impact to be minimal. We appreciate your patience and understanding as we worked to resolve this issue swiftly.
Posted Apr 07, 2024 - 20:54 EDT
Identified
We've pinpointed the cause of the recent Proton Application and API outage. An unexpected operation led to a temporary database outage and the loss of some data. Our team is currently undertaking data restoration measures to resolve the situation.
We are making every effort to minimize any impact on our customers and to restore full service functionality as swiftly as possible. Your understanding and patience during this time are greatly appreciated.
Further updates will be provided as our restoration efforts progress.
Posted Apr 07, 2024 - 19:22 EDT
Investigating
We have identified an issue affecting the Proton Application and API, which has led to an unexpected downtime. Our team is currently investigating the root cause of this incident to resolve it as swiftly as possible.
The Proton Application and API will be temporarily unavailable until the issue is fully addressed. We understand the inconvenience this may cause and are working diligently to restore normal operations.
Posted Apr 07, 2024 - 17:14 EDT
This incident affected: Proton Application and API.